Customer Success Specialist - Bahasa Indonesia - Penang

This Customer Success Specialist (CSS) role will handle customer requests, manage concerns, and provide information about the client's website shopping channel. The CSS is a representative for the client, maintaining a professional image and ensuring positive interactions with customers. The role involves proactive issue identification and escalation, along with continuous improvement of the customer support experience.

Requirements

• Must have B2 level English Language proficiency (reading, writing, speaking and aural comprehension)
• Bachelor’s Degree or equivalent in any discipline
• Minimum of 6 months work experience in customer support
• Call centre experience is not a ‘must’ but is a distinct advantage
• Proficiency in typing speed 40wpm and 90% accuracy
• Computer literacy in Microsoft Windows and Microsoft Office
• Positive attitude and willingness to learn