Customer Success Specialist - Malay - Penang

The Customer Success Specialist (CSS) is a representative for the client, providing support and managing customer inquiries through inbound channels. They are responsible for handling customer requests, addressing concerns, and maintaining a positive brand image. The role involves interacting with the client via various communication channels, providing excellent support, and advocating for the client's interests.

Requirements

• Bachelor’s Degree or equivalent degree
• B2 level English proficiency (reading, writing, speaking, & listening)
• Minimum of 6 months work experience in customer support
• Fresh graduates with English/Communication, English/Professional, or related degrees are welcome
• Call centre experience is an advantage
• Positive attitude and willingness to learn