Customer Success Specialist - English - Penang

The Customer Success Specialist (CSS) will manage customer inquiries, resolve issues, and provide information related to the client's website shopping channel. This role focuses on representing the client's brand, ensuring a positive customer experience, and acting as a key point of contact for clients. The role requires strong communication, problem-solving, and customer service skills.

Requirements

• Bachelor’s Degree or equivalent diploma.
• Minimum of 6 months experience in customer support.
• B2 level English proficiency (reading, writing, speaking, and comprehension).
• Fresh graduates welcome with English & Communications degree.
• Call centre experience (preferred, but not essential).
• Customer service orientation.