Customer Success Specialist - Taiwanese - Penang

The Customer Success Specialist (CSS) will be responsible for answering customer inquiries via phone and email, managing concerns, and providing information on the client's website. The role focuses on representing the client to the outside world and ensuring a positive company image. This role requires proactive customer engagement, problem-solving, and maintaining a professional approach.

Requirements

• Bachelor’s Degree or Diploma (or equivalent)
• B2 level English proficiency
• Minimum of 6 months work experience in customer support