Bilingual Call Center Representative
The Sydney Call Centre Inc.Sydney, New South Wales, Australia • Nova Scotia, Canada • Ontario, Canada
Posted October 28, 2023
Full Time
About the Company
The Sydney Call Centre Inc. (SCC) is a leading tech-enabled firm specializing in Business Process Outsourcing (BPO) and Information and Communications Technology (ICT). SCC offers comprehensive call center services including inbound customer care, outbound sales, lead generation, and market research. With unparalleled expertise and a focus on results-driven solutions, SCC helps businesses maximize their growth potential through scalable, efficient operations.
Job Description
MCI, a fast-growing tech-enabled business services company, is seeking Bilingual Call Center Representatives to support customer service, help desk, and back-office processing for both commercial and public sector clients. The role involves handling inbound and outbound customer interactions, resolving inquiries, and assisting with product and process-related questions, leveraging the Sydney Call Centre for business process outsourcing.
Requirements
- Must be 18 years or older
- High school diploma or equivalent
- Strong written and verbal communication skills
- Basic proficiency in Microsoft Office Suite
- Reliable and punctual with strong time management
- Skilled in conflict resolution, problem-solving, and customer empathy
- Comfortable working in a fast-paced environment
Benefits
- Paid Time Off
- Health Benefits
- Life Insurance
- Supplemental Insurance
- Career Growth
- Paid Training
- Fun, Engaging Work Environment