Bilingual Customer Service Representative

MCI is seeking bilingual Customer Service Representatives to support inbound customer service, help desk, and back-office operations. The role involves handling customer inquiries, resolving issues, and providing technical assistance. MCI values a customer-first approach and offers opportunities for growth and learning within a supportive, fast-paced environment.

Requirements

• Handle inbound and outbound calls in a courteous and professional manner.
• Resolve customer issues with first-call resolution strategies.
• Research and coordinate with internal departments to resolve inquiries.
• Accurately document customer interactions and claims in CRM systems.
• Follow all required scripts, policies, and confidentiality protocols.
• Escalate complex issues to supervisors when needed.
• Stay current on program updates through training and team meetings.
• Meet all attendance and schedule requirements

Benefits

• Paid Time Off
• Health Benefits
• Life Insurance
• Supplemental Insurance
• Career Growth
• Paid Training
• Fun, Engaging Work Environment
• Casual Dress Code