Contact Center Client Services Manager
The Sydney Call Centre Inc.Tennessee, United States • Riverside, California, United States • Baton Rouge, Louisiana, United States
Posted November 1, 2023
Full Time
About the Company
The Sydney Call Centre Inc. (SCC) is a leading tech-enabled firm specializing in Business Process Outsourcing (BPO) and Information and Communications Technology (ICT). SCC offers comprehensive call center services including inbound customer care, outbound sales, lead generation, and market research. With unparalleled expertise and a focus on results-driven solutions, SCC helps businesses maximize their growth potential through scalable, efficient operations.
Job Description
MCI is seeking a Client Services Manager to serve as the primary liaison between their BPO contact center and clients. This role involves managing client expectations, ensuring service delivery, and driving account growth. The ideal candidate will be highly motivated, relationship-driven, and able to build partnerships and deliver results.
Requirements
- Bachelor’s degree in Business, Communications, or a related field (preferred)
- 3+ years of experience in client services or account management in a BPO or contact center
- Strong relationship management and communication skills
- Ability to analyze data and present insights to clients
- Experience managing multiple client accounts simultaneously
- Familiarity with CRM tools and reporting platforms
Benefits
- Paid Time Off
- Health Benefits
- Life Insurance
- Supplemental Insurance
- Career Growth
- Paid Training
- Fun, Engaging Work Environment
- Casual Dress Code