Experienced Call Center Client Services Manager
The Sydney Call Centre Inc.Tennessee, United States • Western Cape, South Africa
Posted November 1, 2023
Full Time
About the Company
The Sydney Call Centre Inc. (SCC) is a leading tech-enabled firm specializing in Business Process Outsourcing (BPO) and Information and Communications Technology (ICT). SCC offers comprehensive call center services including inbound customer care, outbound sales, lead generation, and market research. With unparalleled expertise and a focus on results-driven solutions, SCC helps businesses maximize their growth potential through scalable, efficient operations.
Job Description
MCI, a rapidly growing tech-enabled BPO company with a strong call center footprint, is seeking an Experienced Client Services Manager to manage client relationships, ensure service delivery, and support account growth. This role involves serving as the primary contact for clients, monitoring service performance, collaborating with internal teams, and identifying growth opportunities. MCI is committed to a culture of balance, growth, and employee value.
Requirements
- 3+ years of experience in client services or account management in a BPO.
- Strong relationship management and communication skills.
- Ability to analyze data and present insights.
- Experience managing multiple client accounts.
- Bachelor’s degree in Business, Communications, or a related field.
Benefits
- Paid Time Off
- Health Benefits
- Life Insurance
- Supplemental Insurance
- Career Growth
- Paid Training
- Fun, Engaging Work Environment
- Casual Dress Code