Customer Service Representative
The Sydney Call Centre Inc.Sydney, Nova Scotia, Canada • Santa Rosa, California, United States • Florida, United States • College Station, Texas, United States • New Mexico, United States • Washington, District of Columbia, United States • Cape Town, Western Cape, South Africa
Posted November 1, 2023
Full Time
About the Company
The Sydney Call Centre Inc. (SCC) is a leading tech-enabled firm specializing in Business Process Outsourcing (BPO) and Information and Communications Technology (ICT). SCC offers comprehensive call center services including inbound customer care, outbound sales, lead generation, and market research. With unparalleled expertise and a focus on results-driven solutions, SCC helps businesses maximize their growth potential through scalable, efficient operations.
Job Description
MCI is seeking a Customer Service Representative to join their growing team in Sydney, CA. The role involves engaging with customers via phone and in-person interactions, providing support and resolving issues. MCI focuses on customer experience, business process outsourcing, and cloud technology solutions for diverse industries. The position requires a dedicated individual with strong communication and problem-solving skills.
Requirements
- Must be 18 years or older
- High school diploma or equivalent
- Strong written and verbal communication skills
- Typing speed of at least 20 WPM
- Proficiency in Microsoft Office
- Basic proficiency in Windows operating systems
- Dependability and punctual attendance
- Strong troubleshooting and conflict resolution skills
- Customer-first mindset
Benefits
- Paid Time Off
- Health Benefits
- Life Insurance
- Supplemental Insurance
- Career Growth
- Paid Training
- Fun, Engaging Work Environment
- Casual Dress Code