Experienced Call Center Client Services Manager
MCINew Mexico, United States • Athens, Georgia, United States • Florida, United States • College Station, Texas, United States • Maryland, United States • Lawrence, Kansas, United States • Nova Scotia, Canada • Eastern Cape, South Africa • Pasay, Philippines
Posted October 16, 2025
Full Time
About the Company
MCI provides tech-enabled business services and outsourcing solutions for brands worldwide, simplifying contact center operations.
Job Description
MCI, a fast-growing tech-enabled business services company, is seeking an Experienced Client Services Manager to manage client relationships, ensure service delivery, and support account growth in their contact center. The role involves direct client interaction, performance monitoring, collaboration with teams, and identifying opportunities for account growth. MCI is committed to fostering an inclusive and growing environment.
Requirements
- WONDER if you are a good fit for this position?
- 3+ years of experience in client services or account management in a BPO.
- Strong relationship management and communication skills.
- Ability to analyze data and present insights to clients.
- Experience managing multiple client accounts.
Benefits
- Paid Time Off
- Incentives & Rewards
- Health Benefits
- Retirement Savings
- Disability Insurance
- Life Insurance
- Supplemental Insurance
- Career Growth
- Paid Training
- Casual Dress Code