Director, Patient Experience Transformation - Cancer Services

Join UChicago Medicine as the Director, Patient Experience Transformation - Cancer Services to shape a culture of empathy, service delivery, and experience management at UChicago Cancer Pavilion. Lead system-wide strategies to transform the oncology patient and family experience, advance workforce engagement, and foster a compassionate and inclusive environment for all who deliver and receive cancer care and services.

Requirements

• Master's degree in Healthcare Administration, Organizational Development, Public Health, or related field
• 10 years of overall experience with a minimum of 7 years of progressive leadership experience in patient experience, consumer insights management, organizational culture, healthcare operations, or oncology services
• Experience in leading culture transformation or employee engagement initiatives within healthcare or academic medical settings
• Demonstrated success in managing interdisciplinary teams and engaging diverse stakeholder groups
• Deep knowledge of the cancer care continuum and the unique challenges faced by oncology patients and their families
• Strong expertise in change management, employee engagement, and organizational development
• High emotional intelligence with excellent communication, facilitation, and conflict-resolution skills
• Ability to manage complex projects and collaborate effectively across clinical, operational, and academic functions
• Commitment to equity, cultural humility, and trauma-informed leadership

Benefits

• Health, dental, and vision insurance
• Retirement plan with employer matching
• Generous paid time off
• Flexible spending accounts
• On-site fitness center and wellness programs
• Free parking and public transportation reimbursement
• Commuter benefits
• Free meals and snacks
• Employee assistance program
• Life insurance
• Short-term and long-term disability insurance