Principal Customer Success Manager

We’re looking for an experienced Principal Customer Success Manager to lead strategic relationships and drive measurable outcomes across our enterprise customer base. This role blends executive engagement with hands-on ownership of implementation, adoption, retention, and advocacy across a global, multi-product portfolio.

Requirements

• 10+ years in customer success, account management, or enterprise engagement in B2B SaaS or technology
• Deep domain expertise with proven success managing complex global customers in matrixed organizations with multi-product portfolios
• Demonstrated ability to balance strategic relationship management with operational execution
• Proven success driving adoption, retention, and expansion outcomes
• Strong executive communication and influence skills
• Proficiency in AI-enabled success platforms (e.g., Gainsight, Salesforce, Gong Copilot tools) and data-driven decision making
• Bachelor’s degree required; MBA preferred

Benefits

• Flexible vacation
• Two company-wide Mental Health Days off
• Access to the Headspace app
• Retirement savings
• Tuition reimbursement
• Employee incentive programs
• Resources for mental, physical, and financial wellbeing