Senior Content Specialist/Senior Content Specialist II

The Senior Content Specialist is responsible for managing and delivering high-quality content products end-to-end. The role requires deep domain expertise in Public Records and/or Dockets, and advanced technical proficiency (XML, UNIX, scripting, Python). The role involves managing multiple system platforms: GCS, Alloy, Unix/Linux, LTC, Novus, ERD, People Warehouse, Company Warehouse, EDD.

Requirements

• Lead or manage departmental and cross-functional project teams for effective product lifecycle management.
• Ensure integrity and completeness of work products and product databases across all assigned workflows/ tasks.
• Demonstrate expertise in team and adjacent workflows; consult on tactical and strategic initiatives.
• Drive/ participate in standardization, cost savings, and process efficiencies through Lean Six Sigma or similar methodologies.
• Serve as an escalation point for multiple workflows/ tasks and provide expert-level support.
• Troubleshoot complex issues related to content conversion, workflows, and system/data integrity.
• Design and deliver robust training programmes, verify the work of others, and support new hires/ less experienced staff as they ramp up to proficiency.
• Conduct process audits and contribute to root-cause analyses to resolve bottlenecks and improve KPIs.
• Participate in enhancement projects, testing, and implementation of new systems or processes.
• Utilize technical expertise to navigate, troubleshoot and operate various applications such as GCS, Alloy, LTC, Unix/Linux Novus, People Warehouse, Company Warehouse, etc.

Benefits

• Flexible vacation
• Two company-wide Mental Health Days off
• Access to the Headspace app
• Retirement savings
• Tuition reimbursement
• Employee incentive programs
• Resources for mental, physical, and financial wellbeing