As a General Manager, you'll provide reliable financial solutions to customers and lead your team to grow revenue, uphold compliance, and build brand loyalty through world-class customer service. The company invests in your growth through hands-on coaching, executive exposure, and development programs.
Requirements
- Manage overall store performance by meeting or exceeding Company performance standards.
- Coach, lead, and develop all team members to build new business and increase store growth.
- Lead the charge for all team members to identify local marketing strategies and use business-to-business partnership opportunities.
- Examine, evaluate, and process loan/pawn applications and all relevant transactions.
- Enforce adherence to quality standards, procedures, and local and state laws and regulations.
- Supervise and maintain office security, including cash management and loss prevention.
- Conduct proper opening and closing procedures and train new staff in keyholder duties.
- Participate in the selection, review, hiring, and retention of new employees.
- Develop work schedules in accordance with budget, workloads, and store needs.
- Handle complex customer situations with integrity and professionalism.
- Monitor and maintain internal and external store appearance and address basic facility needs.
- Work efficiently in a rapidly changing and fast-paced environment and handle multiple challenging tasks with ease to meet individual and team performance standards.
Benefits
- Paid on-the-job training and a comprehensive new hire program.
- Access to a robust learning management system, full of e-learning modules.
- Cross brand training that enables you to move into opportunities at any one of our eleven brands across the country.
- Performance-based career advancement.
- Educational reimbursement program.
- Multiple coverage choices for medical insurance, all include telemedicine and medical spending account options.
- Traditional 401(k) and Roth 401(k) Retirement plan with a generous Company match program.
- Company-Sponsored Life and AD&D Insurance.
- Basic and Enhanced Voluntary benefits so you may choose the right coverage at the right price for you and your family.
- Free access to mental health resources, life coaching, and more for you and your family members through our Employee Assistance Program.
- Free access to exclusive discounts from nationwide and local retailers through our Discount Marketplace.
- Paid time off that grows with you, starting with 12 days in your first year.
