Customer Success Lead
Town WebUnited States • United States
Posted March 13, 2026
Full Time
About the Company
Town Web and HeyGov are on a mission to modernize how local governments serve their communities.
Job Description
Customer Success Lead supporting Operations by delivering concierge-level client experiences. The role involves leading the support team, managing escalations, improving internal processes, and ensuring support operations run smoothly and efficiently.
Requirements
- 5-10 years in Customer Support
- At least 3 years in a management role, ideally leading a team of 10 or more
- Proven record of creating high-performing support teams
Benefits
- Full-time employment
- Remote work
