Customer Success Lead
Town WebSerbia
Posted March 13, 2026
Full Time
About the Company
Town Web and HeyGov are on a mission to modernize how local governments serve their communities.
Job Description
Customer Success Lead role at Town Web and HeyGov. Supports Operations, delivers concierge-level client experiences, and leads the support team. Requirements include 5-10 years of Customer Support experience and at least 3 years in a management role. The role involves leading a team, managing escalations, improving internal processes, and ensuring support operations run smoothly and efficiently.
Requirements
- 5-10 years in Customer Support is required.
- At least 3 years in a management role is required.
- Proven record of creating high-performing support teams is essential.
- Previous experience in SaaS or Tech Support is a bonus.
- Familiarity with tools like Slack, ClickUp, Notion (or similar) is a bonus.
Benefits
- Clear communication
- Dependable assistance
- Timely resolution
- Concierge-level experience
