Contact Center Representative
Travis Credit UnionVacaville, California, United States
Posted August 22, 2025
38820 - 56340 USD year
Full Time
About the Company
Travis Credit Union (TCU), established in 1951, is a community-focused financial institution headquartered in Vacaville, CA. With over 225,000 members and $4.7 billion in assets, TCU offers comprehensive banking services including lending, credit cards, auto loans, and home loans. The credit union is recognized for its financial education initiatives and advocacy efforts, making it a distinctive player in the California market.
Job Description
Travis Credit Union (TCU) is seeking a Bilingual Contact Center Representative to manage member service inquiries via phone, email, and live chat. The role involves resolving account inquiries, promoting new products, and identifying opportunities for credit union products and services. There are no specific remote or hybrid options, and the position is fully onsite.
Requirements
- Passionate about helping people and eager to learn.
- Detail-oriented with excellent active listening skills.
- Proficient in MS Office products (Word, Excel, Outlook).
- Strong interpersonal and professional communication skills.
- Ability to work in a fast-paced environment and navigate multiple systems.
- HS Diploma or equivalent (Bilingual in Spanish/English required).
Benefits
- Competitive medical, dental, and vision insurance
- Employee performance incentive plan
- Merit increases
- 401(k) program with employer match
- Generous holiday and vacation policy
- Employee loan and credit card discounts
