Helpdesk Specialist

Provide helpdesk support via on-site, remote, telephone, and email channels. Troubleshoot technical support requests for desktop, laptop, tablet, mobile device applications, and printers.

Requirements

• Minimum 5 years of experience as an Enterprise Services Desk Specialist
• Experience providing technical expertise in enterprise systems and cloud systems (M365, AWS, Google platforms)
• Knowledge of IT Hardware and Software Systems and Applications support
• Experience with help desk software for accurately recording and tracking calls
• Understanding of desktop, laptop, tablet, and mobile device support procedures
• Knowledge of Microsoft Office 365 applications and common business software
• Experience with anti-virus software and security compliance procedures
• Ability to obtain and maintain Public Trust security clearance

Benefits

• Medical, Dental & Vision Coverage
• Paid Time Off
• Paid Holidays
• Disability & Life Insurance
• 401(k) Retirement Plan
• Professional Training