Enterprise Customer Success Manager

As an Enterprise Customer Success Manager, you'll act as a trusted advisor to key customers, ensuring they succeed with our platform and maximizing their value. You will drive adoption, retention, and satisfaction through product training, account management, and close relationships with stakeholders across Sales, Marketing, Product, Engineering, and Finance. The role involves managing the entire post-sales cycle and proactive communication to build lasting customer relationships.

Requirements

• Manage all post-sales activity for Enterprise customers through strong relationship-building.
• Develop a trusted advisor relationship with customers (C-suite).
• Work closely with Account Executives to create joint success plans.
• Assess customer health checks to drive satisfaction, adoption, retention, and reduce churn.
• Fluent in French and English.