Enterprise Customer Success Manager

As an Enterprise Customer Success Manager, you'll be a trusted advisor to key strategic customers, helping them succeed with the platform and ensuring they receive maximum value. This role involves understanding requirements, onboarding new customers, training, and driving adoption and retention. Collaboration with C-suite, program, and Product teams is key.

Requirements

• Manage post-sales activities for Enterprise customers.
• Develop strong relationships and execute within customer subteams.
• Assess customer health and drive satisfaction.
• Maintain a deep understanding of the product.
• Improve existing customer engagement strategies.