Enterprise Customer Success Manager

As an Enterprise Customer Success Manager, you will act as a trusted advisor to key customers, driving their success with the platform and ensuring maximum value. You'll manage customer onboarding, product training, adoption, retention, and engagement, working with various internal teams to improve overall customer satisfaction and retention. This role requires strong relationship-building skills and a proactive approach.

Requirements

• Manage all post-sales activity for Enterprise customers
• Develop a trusted advisor relationship with customers (C-suite)
• Work closely with your Account Executive counterpart
• Maintain a deep understanding of our product
• Handle escalations and work across teams to resolve issues