Account Manager, Financial Institutions

TRM Labs is a blockchain intelligence company that's on a mission to build a safer financial system for billions of people. The Account Manager, Financial Institutions will join TRM's US Private Sector team, focused on protecting and expanding existing customer revenue.

Requirements

• 3+ years of experience in Account Management, Customer Success, or post-sale SaaS roles, ideally supporting financial institutions
• Experience managing renewals, expansions, and commercial conversations with quota responsibility
• Familiarity with financial crime compliance, risk, or related domains (AML, sanctions, KYC), or strong aptitude to ramp quickly
• Comfort managing a high-volume book of business with competing priorities and tight timelines
• Strong customer presence with the ability to build trust and credibility across senior and working-level stakeholders
• Clear, direct communicator who listens actively and drives alignment on next steps
• Proficient with CRM and sales tooling (e.g., Salesforce); disciplined about pipeline hygiene and forecasting
• Highly autonomous and accountable; owns outcomes and follows through on commitments
• Adaptable and resilient in a fast-moving environment where priorities evolve quickly
• Collaborative team player who works effectively across Sales, CS, Product, and Operations