Team Lead Customer Service
Troostwijk AuctionsAmsterdam, North Holland, Netherlands
Posted October 31, 2025
Full Time
About the Company
Troostwijk Auctions is a rapidly growing international organization where you can truly add value to used, second-hand machines and materials.
Job Description
Join Troostwijk Auctions as a Team Lead Customer Service and lead a team of 10-20 professionals who support buyers and sellers through phone, chat, and email. Ensure optimal staffing, forecasting, and service quality while contributing to improvement projects and collaborating with colleagues from Sales, Finance, and IT.
Requirements
- Experience in leading an operational team (10-20 FTE), preferably in a service or support environment
- Strong people management skills: motivating, coaching, and developing
- A practical, result-oriented approach and process insight (SLAs, improvement projects)
- Experience with tools like Zendesk, Salesforce, or similar platforms
- Good communication skills in Dutch and English (French is a plus)
Benefits
- Pension scheme via BeFrank (own contribution 5%)
- Bonus scheme (up to 1 gross monthly salary per year)
- 25 vacation days
- Laptop
- Daily provided lunch of your choice from Leut
