Team Lead Customer Service

We are Vandebron, a company committed to making 100% green energy available 100% of the time. As Team Lead Customer Service, you will be the driving force behind a team of customer advisors, ensuring a positive work atmosphere, optimal daily planning, and achievement of daily performance goals.

Requirements

• At least 2 years of experience in a customer contact environment
• Experience in guiding colleagues and managing daily operations
• Familiarity with KPIs such as availability, NPS, FTF, and throughput time
• Experience with quality monitoring and feedback techniques
• Familiarity with systems such as Zendesk, Salesforce, Talkdesk, or similar

Benefits

• Annual bonus based on company performance
• 30 paid vacation days per year
• Two extra days off per year
• Sabbatical possibility after three years of service
• Annual learning budget of €850
• Pension plan
• Flexible hybrid work environment
• Healthy lunches prepared by our own chefs every day
• NS business card for those who travel 10 km or more to the office