Support Team Lead
TrustFlightUnited Kingdom
Posted July 9, 2025
50000 - 70000 GBP
Full Time
About the Company
TrustFlight is a leading provider of digital aviation solutions that streamline operations, maintenance, and compliance through intelligent workflow automation. Their suite of products—from Electronic Technical Log and MEL Manager to Fleet Asset Management and Safety Management System—delivers real-time, critical data that enhances efficiency for pilots, operators, airlines, and maintenance teams. By replacing paper-based processes with reliable, cloud-based platforms, TrustFlight empowers organizations to focus on actionable insights and strategic decision-making. The company’s commitment to end-to-end automation, continuous airworthiness management, and AOC support distinguishes it as a trusted partner in the aviation technology landscape.
Job Description
We are looking for a Support Team Lead to head up our Support function to provide exceptional and timely support to our customers when they need us. As Head of Support, you will lead and evolve TrustFlight’s global Support function, delivering a high-performance, customer-centric operation across a 24/7, 365-day model.
Requirements
- Experience implementing AI-driven support tooling, automation or agent-assist solutions
- Exposure to agentic AI or workflow automation that improves resolution speed or ticket deflection
- Proven track record reducing ticket volumes through self-service or proactive support initiatives
- Experience using Zendesk, Jira, Fin AI, or a Customer Success Platform such as Gainsight or Planhat
- Background supporting regulated, safety-critical or operationally complex industries
Benefits
- Health & Wellness
- Invest in your future
- Professional Growth
