Customer Success Manager

We're a profitable, high-growth FTSE-250 company with a big vision: to become the universal symbol of trust. We're looking for a Customer Success Manager to join our team, responsible for renewing and expanding our current customer relationships, as well as encouraging goodwill throughout the Trustpilot client-base and larger community.

Requirements

• Experience in Customer Success, Account Management, Relationship Management experience in a SaaS company
• Professional communication skills, highly organized, collaborative and detail oriented
• Experience building and maintaining relationships while working to mitigate churn, promote engagement and revenue growth
• Professional leadership skills which inspire belief with our customers

Benefits

• Competitive base salary of $70,000 gross per year
• Range of flexible working options
• 20 vacation days + 2 personal days +10 paid holidays per year
• 2 paid volunteering days a year
• Rich learning and development opportunities
• Full health insurance
• 401k matching your contributions dollar-for-dollar up to 4% of your base salary
• 24/7 Employee Assistance Plan
• Full access to Headspace, a popular mindfulness app