Team Manager - Testing Operations
TSMGMountain View, California, United States
Posted October 10, 2025
Contract / Temporary
About the Company
TSMG is a leading data collection partner with expertise across Europe and North America. Specializing in complex data projects for Fortune 500 companies, TSMG offers comprehensive support from recruitment to logistics, ensuring the delivery of vast, accurate datasets to fuel AI systems. What sets TSMG apart is its commitment to excellence and ability to assemble powerhouse teams equipped with cutting-edge tools.
Job Description
The Team Manager - Testing Operations role focuses on driving operational performance, particularly lead generation and validation metrics. Responsibilities include managing daily targets, recruiting/onboarding associates, and ensuring alignment with client policies. The role requires strong analytical skills and a commitment to continuous improvement.
Requirements
- Oversee verification and quality of processed cases
- Monitor absenteeism and ensure productivity continuity
- Develop strategies for clean-up activities and process optimization
- Validate client/vendor reports and team queries
- Track daily operations, analyze service delivery, and highlight process variances
- Conduct audit reviews, initiate corrective actions, and maintain SLA adherence
- Conduct knowledge transfer and product/market training sessions
- Lead calibration and quality alignment sessions across reviewers
- Share best practices and promote continuous improvement culture
- Manage attrition, absenteeism, and early warning indicators
- Act as primary contact for customers
- Ensure optimal resource utilization via cross-training and buffer planning