Google CCAI Architect

TTEC is seeking an enthusiastic Google CCAI Architect to join their rapidly expanding Google Practice team. As an Architect, you will provide technical solutions to meet client needs, lead the Google delivery practice, and play a key role in implementing solutions and delivering results. The role involves full-life cycle implementation projects with close client interaction.

Requirements

• 8+ years of architect experience overall
• 4+ years of experience with DF ES/CX
• 2+ years of technical on-hands experience with Google Cloud CCAI
• Google Certification a plus and/or Badge completion required
• Knowledge of Cloud Services Architecture, Apigee, Vertex AI
• Experience in managing large multi-site contact center implementations
• Experience managing and guiding developers or interest in doing so
• Experience in writing Solution Document Designs/specifications for IVA applications
• Experience with Speech-to-Text and Text-to-Speech services such as Nuance, Google and Amazon
• Proficient in Java, JavaScript, .NET, C#, HTML, SQL and Python etc.
• Must be able to work independently, be organized, self-motivated, and have attention to detail
• Excellent communication skills, both written and verbal
• Experience developing solutions using Java, Python, R, HTML, JavaScript, Node.js, AngularJS, C#, .Net, SQL, SDK development, Objective C, Swift
• Support integrations with back-end data systems
• Web Services REST API, Soap
• Databases SQL, Oracle, MongoDB, PostgreSQL
• Candidate must have a 4-year bachelor’s degree

Benefits

• Equal opportunity employer