TTEC Digital is seeking a Presales Solutions Architect to join their Google Partner Practice. This role involves collaborating with clients to design and implement conversational speech and messaging solutions using Google GCP, CCaaS, or UJET. The ideal candidate will leverage technical acumen and creative problem-solving skills to craft intuitive user experiences that drive seamless customer interactions and optimize transaction completion.
Requirements
- 3+ Years of Industry Experience working with Contact Center Technology
- 1+ Years of Technical Experience with IVA, Generative AI and Advanced Speech Systems
- 1 to 2 years Google GCP Customer Experience/CCaaS Suite design and architecture experience
- Experience in managing large multi-site contact center implementations
- Experience managing development teams working with IVA & Speech applications. Familiar with call flows from IVR to CTI for call routing and screen pop
- Experience in writing technical design specifications for IVA and Speech applications
- Experience in developing call flows for complex applications
- Successful track record of solutioning speech applications for contact center operations
- Strong understanding of Generative AI design and Natural Language Processing design techniques for conversational applications
- Strong knowledge of IVA, Speech Engine, Back-end, Reporting, and CTI architecture
- Strong business analysis, requirements, design and documentation skills
- Ability to communicate both functional and technical concepts to the client
- Bachelor's Degree
Benefits
- Medical
- Dental
- Vision
- tax-advantaged health care accounts
- financial and income protection benefits
- paid time off (PTO)
- wellness time off
