(à temps partiel) Représentant du service clientèle // (Part Time) Customer Service Representative
Turning Point Brands CanadaLaval (administrative region), Quebec, Canada
Posted October 17, 2025
Part Time
About the Company
Turning Point Brands Canada is a leading marketing and distribution company serving over 20,000 retail stores across Canada. With a diverse portfolio encompassing fast-moving goods, beer and wine accessories, trendy food and snacks, seasonal items, sports licensing, and apparel, the company focuses on adding innovative products to meet Canadian consumers' evolving needs. Key services include brand management, sales and distribution, in-store promotions, direct-to-consumer sales, marketing consulting, and flagship retail.
Job Description
Turning Point Brands Canada is seeking a Customer Service Representative to join their growing team. The role involves handling both D2C and B2B customer inquiries, resolving issues efficiently, and maintaining accurate records. It is an ideal position for someone with strong communication and problem-solving skills, comfortable in a fast-paced environment.
Requirements
- Monitor and manage D2C brand inboxes daily.
- Respond to customer inquiries via email and telephone.
- Process and resolve customer issues (return requests, warranty claims, etc.).
- Record interactions and resolutions in internal systems.
