Reliability Architect

Twilio is seeking a Reliability Architect to drive the technical strategy for its Reliability Engineering organization, focusing on ensuring reliable products worldwide. This role involves defining standards, leading architectural decisions, and influencing engineering teams on best practices for resilient systems using Kubernetes, AWS, Terraform, and observability tools. The position is pivotal to Twilio's commitment to operational excellence and scalability.

Requirements

• Excellent generalist knowledge of software engineering and delivery.
• In-depth understanding of Reliability Engineering within a large SaaS organization.
• Experience driving technical architecture outcomes.
• Knowledge of cloud architecture, DevOps practices, and large-scale systems design.
• Bachelor's or Master's degree in Computer Science, Engineering, or a related field (or equivalent experience).
• 10+ years of experience in Reliability Engineering, DevOps, or Software Engineering roles with a focus on infrastructure, backend systems, and reliability.
• Strong production experience, including operational management, scaling, partitioning strategies, and tuning for performance and reliability.
• Hands-on experience with Kubernetes (e.g., EKS), deploying and managing stateful services, and cloud services like AWS.
• Proficiency in infrastructure-as-code tools such as Terraform or CloudFormation for automating infrastructure.
• Expertise in observability tools (e.g., Prometheus, Grafana, Datadog) for monitoring distributed systems.
• Proficient in at least one programming language (e.g., Go, Python, Java) for building automation and tooling.
• Experience designing incident response processes, SLOs/SLIs, runbooks, and participating in on-call rotations.

Benefits

• Competitive pay
• Generous time off
• Healthcare
• Retirement savings program