Help Desk Level 1
Two95 International Inc.Cherry Hill Township, New Jersey, United States
Posted March 17, 2023
Full Time
About the Company
Two95 International Inc. is a leading global technology firm specializing in cutting-edge enterprise solutions spanning Digital Transformation, Cybersecurity, Edge Computing, Cloud and GenAI. Our innovative services evolve with the ever-changing landscape of technology, empowering businesses to thrive in the digital era. With a diverse client base encompassing Fortune 500 corporations and mid-market enterprises across various industries and geographies, we deliver tailored solutions that drive growth, efficiency, and success..
Job Description
This is a full-time, contract Help Desk Level 1 position based in Cherry Hill, NJ. The role involves assisting with project planning, completing assigned tasks, troubleshooting technical issues, and communicating with clients. Candidates should have excellent communication skills and proficiency in Windows technologies.
Requirements
- Participate in project planning and scheduling.
- Ensure assigned project tasks are completed on time.
- Ensure proper documentation, notification, and escalation of incidents.
- Communicate with clients by phone, email, and in person.
- Troubleshoot and resolve system hardware and software problems.
- Identify and troubleshoot issues related to routing, switching, Activity Directory, DHCP and DNS.