L2 Technical Support
Unison GroupKuala Lumpur, Kuala Lumpur, Malaysia
Posted October 16, 2023
Full Time
About the Company
No company description available.
Job Description
The role is for a L2 Technical Support to resolve issues assigned using logs, knowledge bases, and support sources. The support team will resolve incidents based on documentation, code changes, and customer guidance. The support team will also contribute to knowledge base maintenance and troubleshooting, and support DR activities.
Requirements
- Minimum 3 years’ experience in L2 support and fixing production issues.
- Preference for previous knowledge on Banking Domain, Payments Domain, Lifestyle Apps Domain.
- Technical skills: MAE, SME, RMBP Regional, BTS - Spring Boot, M2U MY, M2u Regional, M2U biz - Spring boot, Struts or Exposure to Java Web technologies like Jsp, Servlets o MBPNS, MDIP, QRMS, SSL – Nodejs
- Minimum soft skills required.
- Good communication skills.
- Good documentation skills.
