Technical Support Specialist - L1
Two95 International Inc.Kuala Lumpur, Kuala Lumpur, Malaysia
Posted March 4, 2025
Full Time
About the Company
Two95 International Inc. is a leading global technology firm specializing in cutting-edge enterprise solutions spanning Digital Transformation, Cybersecurity, Edge Computing, Cloud and GenAI. Our innovative services evolve with the ever-changing landscape of technology, empowering businesses to thrive in the digital era. With a diverse client base encompassing Fortune 500 corporations and mid-market enterprises across various industries and geographies, we deliver tailored solutions that drive growth, efficiency, and success..
Job Description
This is an on-site Customer Support Specialist role for an Application/Technical Support professional. The role involves providing customer support, troubleshooting system issues, and managing tickets. The candidate must be customer-focused, possess strong communication skills, and be proficient in technical troubleshooting.
Requirements
- Ability to keep customer at forefront
- Own and track tickets within SLAs
- Identify, resolve, or manage system issues
- Fluent in English
