Technical Support Specialist - L1

This role is for a Technical Support Specialist, responsible for providing excellent customer support, resolving system issues, and ensuring customers are satisfied with their interactions. The role involves managing escalations, updating knowledge bases, and communicating with various teams. The position requires availability to work 24/5 with a schedule rotation and requires a strong understanding of IT systems.

Requirements

• Ability to keep Customer at the forefront of all requests and advocate for the Customer’s needs.
• Ability to own and track tickets within SLAs.
• Familiar working with automated system monitoring and applications across large networks.
• Fluent in English language both written and oral.
• Eligible to work and live in the country of employment.