Product Support Representative II

As a Product Support Representative, you will play a crucial role in resolving client issues in a dynamic environment, utilizing your exceptional technical, analytical and customer service skills.

Requirements

• 1-3 years of customer service experience
• Experience with US Payroll/Time and Labor/HR is advantageous
• Demonstrated technical troubleshooting skills
• Ability to set and manage customer expectations effectively
• Strong collaboration and time management skills
• Experience handling sensitive situations professionally and thoroughly
• Highly motivated and team-oriented
• Proficient in Microsoft Suite Applications, including Outlook, Teams, Excel, & Word
• Knowledge of SQL is a plus

Benefits

• Flexible work hours
• Generous paid time off
• 401k matching
• Retirement plan
• Tuition reimbursement
• Relocation assistance