IT Support Engineer

The IT Support Engineer is responsible for providing onsite technical support to end-users, troubleshooting hardware and software issues, and performing installations, re-installs, and system configurations. They also provide off-site standby support and act as a reference for emergency incidents. This role involves providing technical expertise and collaboration with other IT professionals.

Requirements

• Experience in administration and support of Desktop support
• Good communication skills
• Familiarity with end-user computing environment and desktop support workflow
• Basic network troubleshooting skills (Telnet, tracert, hopping, DNS, McAfee Scanning)
• Good understanding of AD, group policy, proxy setting, Power Excel and latest Windows OS