Customer Experience Specialist

This Customer Experience Specialist will deeply understand client business needs, provide premium support to key accounts, and resolve issues efficiently. The role involves collecting & analyzing requirements, optimizing user experience, and collaborating with cross-functional teams. Fluency in Mandarin and a valid U.S. work authorization are essential.

Requirements

• Strong multitasking & time management skills
• Excellent communication
• Cross-functional collaboration
• Problem-solving abilities
• Data analysis proficiency
• U.S. driver's license
• Fluency in Mandarin (written & spoken)

Benefits

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance
• Work mode options