Customer Experience Specialist

The Customer Experience Specialist will deeply understand client needs and provide premium support for key accounts. This role involves collecting & analyzing customer data, resolving issues, optimizing CRM strategies, and enhancing customer satisfaction. Fluency in Mandarin and U.S. driver’s license are required.

Requirements

• Strong multitasking & time management skills
• Excellent communication skills
• Excellent cross-functional collaboration
• Customer-centric mindset and problem-solving abilities
• Proficiency in Excel
• Fluent in Mandarin and U.S. driver’s license
• U.S. work authorization (work visa/green card/citizenship)

Benefits

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance
• Work mode includes hybrid and remote options