Customer Experience Specialist

The Customer Experience Specialist will deeply understand client needs, provide excellent support to key accounts, and resolve issues like complaints, order tracking, and post-sales issues. This role focuses on optimizing user experience and brand loyalty through data analysis and cross-functional collaboration.

Requirements

• Strong multitasking & time management skills
• Excellent communication and cross-department collaboration skills
• Exceptional problem-solving abilities
• Proficiency in Excel for data analysis
• Fluent in Mandarin (written & spoken)
• Valid U.S. work authorization
• U.S. driver’s license
• Willingness to travel frequently by car.

Benefits

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance