Technical Support Specialist

UniUni, a fast-growing North American logistics company, is seeking a skilled Technical Support Specialist to join their team. This role involves troubleshooting web and mobile applications, maintaining support tickets, collaborating with developers, and improving knowledge bases. The position offers opportunities for professional growth and collaboration within a dynamic environment.

Requirements

• Provide technical support for web applications and mobile apps.
• Analyze problems and escalate issues when necessary.
• Build knowledge base with technical support documentation.
• Create and maintain tickets for technical support and solutions.
• Work remotely (Toronto or Vancouver).

Benefits

• Dental
• Vision
• Medical insurance
• Paid Holiday
• Paid Time Off
• Paid Sick Leave
• Management training programs