Manager, Auto Collections
Upgrade, Inc.Phoenix, Arizona, United States
Posted October 13, 2025
Full Time
About the Company
Upgrade, Inc., founded in 2017, is a fintech unicorn that has facilitated over $39 billion in consumer credit through various financial products including personal loans, credit lines, and savings accounts. Known for its innovative Upgrade Card, the company stands out as one of the fastest-growing credit cards in America. With a commitment to diversity and a strong team culture, Upgrade offers a dynamic environment for professionals passionate about solving complex problems and positively impacting people's lives.
Job Description
Upgrade is seeking a Manager of Collections to lead a team managing collections activities and strategies. The role requires a hands-on manager with detailed attention to detail, and is based in Phoenix, Arizona. The company focuses on affordable financial products and consistently ranked among the world's best workplaces.
Requirements
- Manage and develop teams of supervisors and agents.
- Deliver a best-in-customer experience.
- Focus on departmental goals for delinquency and losses.
- Analyze activity to continuously improve process and performance.
- Provide regular performance reporting.
- Maintain department policy and procedures.
Benefits
- Competitive salary
- Stock option plan
- Medical, dental, and vision insurance
- Flexible PTO
- Opportunities for professional growth and development
- Health & wellness initiatives
