Manager, Technical Support
VantaSydney, New South Wales, Australia
Posted December 22, 2025
Full Time
About the Company
Vanta is a security platform that enables companies to improve and prove their security. We started in 2018 with a vision to restore trust in internet businesses by enabling companies to build a solid security foundation.
Job Description
At Vanta, our mission is to help businesses earn and prove trust. We are seeking a Manager, Technical Support to lead our APJ Support team responsible for resolving complex technical issues and shaping how Support scales in an AI-powered, Human-led model.
Requirements
- 5+ years of Support leadership experience, ideally in fast-growing SaaS or technical complex environments.
- Proven success leading teams through complex troubleshooting and escalations
- Experience managing hybrid or distributed teams
- Experience implementing AI or leading teams in an AI-enabled support model (AI workflows, routing, automation, quality improvement)
Benefits
- Industry-competitive salary and equity
- Healthcare stipend towards health insurance for you and your dependents
- 16 weeks paid Parental Leave for all new parents
- Health & wellness stipend
- Remote workspace, internet, and cellphone stipend
- Commuter benefits for team members who attend the office
- 20 days of Annual Leave per year
- 9 company-paid holidays
- Virtual team building activities, lunch and learns, and other company-wide events!
