Manager, Technical Support - EMEA

At Vanta, our mission is to help businesses earn and prove trust. We believe that security should be monitored and verified continuously, and we empower companies to practice better security and prove it with ease. Vanta has a kind and talented team, and while some have prior security experience, many have been successful at Vanta without it.

Requirements

• 5+ years of Support leadership experience, ideally in fast-growing SaaS or technical complex environments.
• Proven success leading teams through complex troubleshooting and escalations
• Experience managing hybrid or distributed teams
• Experience implementing AI or leading teams in an AI-enabled support model (AI workflows, routing, automation, quality improvement)
• Background working in fast-growing or rapidly scaling companies, where systems, processes, and expectations evolve quickly
• Track record of building processes and driving outcomes, not just managing tasks
• Strong track record partnering cross-functionally to improve product and customer outcomes
• Experience supporting Premium and Enterprise customers
• Prior hands-on support experience

Benefits

• 100% covered medical, dental, and vision benefits with dependents coverage
• 16 weeks paid Parental Leave for all new parents
• Health & wellness stipend
• Remote workspace, internet, and mobile phone stipend
• Commuter benefits, including bike to work scheme and tax commuter ticket scheme
• Pension matching
• 25 days of Annual Leave per year
• 11 company-paid holidays
• Virtual team building activities, lunch and learns, and other company-wide events!
• Industry-competitive salary and equity