Technical Support Engineer - EMEA

At Vanta, our mission is to help businesses earn and prove trust by empowering them to practice better security and prove it with ease. We are seeking a Technical Support Engineer to support our customers by resolving complex technical issues and serving as the final technical escalation point for our Technical Support Specialists.

Requirements

• 4+ years of technical support experience in a SaaS/Tech environment
• 2+ years in a Tier 3 or Tier 4 (highest tier) technical support role
• Experience supporting Premium Support customers
• Located in the United States and able to support an 8 AM–5 PM PT schedule, with rotating on-call responsibilities (including rotational weekends and holidays)
• Strong troubleshooting experience with cloud providers (AWS, Azure, GCP)
• Hands-on experience with cloud platforms (AWS, GCP, Azure), operating systems (Windows, macOS, Linux), and cloud application architecture
• Solid understanding of APIs (REST and/or GraphQL) and networking fundamentals
• Familiar with relational databases (SQL) and document databases (NoSQL, MongoDB)
• Familiar with IAM protocols (SAML, OAuth, SCIM) and Identity Providers (Okta, Auth0, O365)
• Experience using tools like Datadog or similar log management platforms
• Proficient in troubleshooting databases and analyzing complex, multi-relational data sourced via APIs
• Excellent communication skills, both written and verbal—you can simplify technical concepts for non-technical audiences
• Proven ability to write clear, concise documentation and knowledge base content
• Comfortable presenting technical topics to a variety of audiences
• A strong sense of empathy—for your customers and your teammates

Benefits

• 100% covered medical, dental, and vision benefits with dependents coverage
• 16 weeks paid parental leave for all new parents (birthing, non-birthing, and adoptive)
• Health & wellness stipend
• Remote workspace, internet and mobile phone stipend
• Commuter benefits, including bike to work scheme and tax commuter ticket scheme
• Pension matching
• 10 company paid holidays plus 25 days of PTO per year
• Virtual team building activities, lunch and learns, and other company-wide events