The Provider Engagement Manager is an integral role at Vatica, responsible for overall practice success, including provider satisfaction, engagement/adoption, and performance management.
Requirements
- Collaborate with C-Suite leadership, doctors, staff and key external stakeholders to maintain and cultivate relationships.
- Develop strategic, comprehensive, provider-specific plans to advance risk adjustment and quality performance, participation and provider satisfaction.
- Proactive identification of performance improvement opportunities through analysis and discussion with subject matter experts; influence provider behavior to achieve key performance metrics.
- Develop effective improvement plans for practices that are not meeting performance goals.
- Improve the rate of active participation among all contracted practices, at the individual provider level.
- Contribute to the achievement of 99%+ provider retention year-over-year.
- Follow standard protocols and leverage Job Aids, workflows, and other tools to ensure providers’ questions and concerns are addressed in a timely manner.
- Contribute to the achievement of 99%+ provider e-signature on Vatica encounters within client specific Lock parameters.
- Leverage technology, and best practices, to deliver provider-centric service.
- Receive, assess, and research all questions, concerns and complaints received from contracted practices.
- Work cross functionally to research concerns and complaints and achieve “win-win” results for practices, clients and Vatica.
- Immediately seek assistance and guidance from leadership, or other supervisory staff, to resolve escalated and complex provider service issues and complaints.
- Fully document all interactions, and communications, with practices in Salesforce (and other tools, as appropriate).
- Drive incremental improvements in provider satisfaction scores (measured by NPS or other methods) year-over-year, in accordance with corporate OKRs.
- Support interdepartmental projects.
- Contributes to, and executes, all responsibilities assigned to this role.
Benefits
- Competitive salary
- Bonus Potential
- 401k plans
- Room for growth and advancement
- Comprehensive Medical, Dental, and Vision insurance plans
- Tax-free Dependent Care Account
- Life insurance, short-term, and long-term disability
- Excellent PTO policy
- Great work-life balance environment
- Strong supportive teams
