The Provider Engagement Manager is an integral role at Vatica Health, responsible for overall practice success, including provider satisfaction, engagement, and performance management. The role provides critical support to contracted practices and requires a passion for exceptional customer service and experience developing and maintaining relationships with C-suite, office staff, and providers.
Requirements
- Collaborate with C-Suite leadership, doctors, staff, and key external stakeholders to maintain and cultivate relationships.
- Develop strategic, comprehensive, provider-specific plans to advance risk adjustment and quality performance, participation, and provider satisfaction.
- Improve the rate of active participation among all contracted practices, at the individual provider level.
- Contribute to the achievement of 99%+ provider retention year-over-year.
- Leverage technology, and best practices, to deliver provider-centric service.
- Proactive identification of performance improvement opportunities through analysis and discussion with subject matter experts; influence provider behavior to achieve key performance metrics.
- Develop effective improvement plans for practices that are not meeting performance goals.
- Follow standard protocols and leverage Job Aids, workflows, and other tools to ensure providers’ questions and concerns are addressed in a timely manner.
- Receive, assess, and research all questions, concerns, and complaints received from contracted practices. Work cross functionally to research concerns and complaints and achieve “win-win” results for practices, clients, and Vatica.
- Immediately seek assistance and guidance from leadership, or other supervisory staff, to resolve escalated and complex provider service issues and complaints.
- Fully document all interactions, and communications, with practices in Salesforce (and other tools, as appropriate).
- Drive incremental improvements in provider satisfaction scores (measured by NPS or other methods) year-over-year, in accordance with corporate OKRs.
- Support interdepartmental projects.
- Contributes to, and executes, all responsibilities assigned to this role.
Benefits
- Competitive salary based on experience and skills
- Bonus Potential (based on role and is discretionary)
- 401k plans
- Room for growth and advancement
- Comprehensive Medical, Dental, and Vision insurance plans
- Tax-free Dependent Care Account
- Life insurance, short-term, and long-term disability
- Excellent PTO policy
- Great work-life balance environment
- Strong supportive teams
