Provider Engagement Manager

The Provider Engagement Manager is responsible for overall practice success, including provider satisfaction, engagement, and performance management. This role provides critical support to contracted practices in the assigned market.

Requirements

• Collaborate with C-Suite leadership, doctors, staff and key external stakeholders to maintain and cultivate relationships.
• Develop strategic, comprehensive, provider-specific plans to advance risk adjustment and quality performance, participation and provider satisfaction.
• Proactive identification of performance improvement opportunities through analysis and discussion with subject matter experts;
• Improve the rate of active participation among all contracted practices, at the individual provider level.
• Contribute to the achievement of 99%+ provider retention year-over-year.
• Follow standard protocols and leverage Job Aids, workflows, and other tools to ensure providers’ questions and concerns are addressed in a timely manner.
• Contribute to the achievement of 99%+ provider e-signature on Vatica encounters within client specific Lock parameters.
• Leverage technology, and best practices, to deliver provider-centric service.
• Drive incremental improvements in provider satisfaction scores (measured by NPS or other methods) year-over-year, in accordance with corporate OKRs.
• Support interdepartmental projects.
• Contributes to, and executes, all responsibilities assigned to this role.

Benefits

• Comprehensive Medical, Dental, and Vision insurance plans
• Tax-free Dependent Care Account
• Life insurance, short-term, and long-term disability
• Excellent PTO policy (everyone deserves a vacation now and then)
• Great work-life balance environment- We believe family comes first!
• Strong supportive teams- There is always a helping hand when you need it
• Competitive salary based on your experience and skills
• Bonus Potential (based on role and is discretionary)
• 401k plans– we want to empower you to prepare for your future
• Room for growth and advancement- we love our employees and want to develop within