Customer Success Manager with German
VentrataBrno, Southeast, Czechia
Posted February 19, 2026
Full Time
About the Company
Ventrata provides a unified channel-management platform for attractions and tour operators worldwide, enabling them to grow and streamline sales across multiple distribution channels from a single interface. The company focuses on delivering tailored solutions, integrating booking engines, inventory, and pricing tools to meet each client’s unique operational needs. Ventrata’s global reputation is built on 24/7 customer support—via email, chat, and phone—ensuring rapid issue resolution and continuous service. By combining industry-specific expertise with highly configurable technology, Ventrata differentiates itself as a partner that adapts technology to fit each business, rather than forcing a one-size-fits-all approach.
Job Description
Ventrata is an enterprise ticketing platform looking for a Customer Success Manager with German proficiency. The ideal candidate has previous experience in account management or project management, with a strong focus on customer experience and profitability. The role involves working closely with customers to ensure satisfaction and improvement, developing relationships with key accounts, and providing insights to customers to help grow our customer base.
Requirements
- Previous experience in account management or project management
- Full professional proficiency in English and German
- Experience in the ticketing, attractions, or travel industry
- Demonstrable ability to communicate, present, and influence key stakeholders
- Experience delivering client-focused solutions to customer needs
- Proven ability to juggle multiple account projects at a time
- Excellent listening, negotiation, and presentation abilities
- Strong verbal and written communication skills
- Driven and detail-oriented, self-motivated, enthusiastic, and with a can-do attitude
Benefits
- Unlimited paid holiday days
- Start-up working environment
- WFH or work remotely
- Team buildings and company remote office
- Office in Brno and Lisbon
- Refreshments and delicious coffee in the office area
- Hardware/ remote setup package
- Competitive salary and regular salary revaluation
- Bonuses based on company performance
