Senior Manager, Customer Support
VerifoneEngland, United Kingdom • London, England, United Kingdom
Posted December 17, 2025
Full Time
About the Company
Verifone is a leading provider of electronic payment solutions, committed to creating a diverse environment and equal opportunities for all.
Job Description
Verifone is seeking a Senior Manager, Customer Support to lead multi-country support operations across the UK, France, and Turkey, ensuring alignment, efficiency, and excellence in service delivery.
Requirements
- 10+ years of customer service or call centre leadership experience
- Proven success managing large, distributed teams across multiple countries and languages
- Demonstrated experience in strategic planning, cost optimization, and operational excellence within customer support environments
- Strong leadership, coaching, and influencing skills with a focus on driving results through people
- Excellent cross-cultural communication and stakeholder management abilities
- Experience working with CRM and ticketing platforms (e.g., Salesforce, Zendesk) and performance analytics tools
- Fluent in English, additional European languages are advantageous
- Experience in the Finance, Fintech, or Payments industry is a strong plus
Benefits
- Competitive salary
- Benefits package
- Opportunities for career growth and development